Terms of Service
Last updated:
1. Acceptance of Terms
By accessing or using Brynlock (“Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.
2. Description of Service
Brynlock provides self-storage facility management software, including tenant management, payment processing, lien tracking, and related features, on a subscription basis at $0.50 per unit per month (minimum $25/month).
3. Subscription and Billing
The Service is offered at $0.50 per unit per month (minimum $25/month), billed monthly or annually per your plan. You may cancel at any time through your billing portal. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.
Payment processing fees (Stripe) are passed through at cost: 2.9% + 30¢ per card transaction and 0.8% (capped at $5) per ACH transfer. Brynlock does not mark up processing fees.
4. Free Trial and Money-Back Guarantee
New accounts receive a 30-day free trial. No credit card is required to start. At the end of the trial, a payment method must be added to continue service. Facility data is retained for 30 days after trial expiration before deletion.
60-day money-back guarantee. If, within 60 days of creating your account, Brynlock has not saved you more than it has cost you in subscription fees, you may request a refund of your most recent subscription payment. Request the refund in one click from billing settings during the 60-day window; the refund is issued to the original payment method and the subscription is cancelled at the same time. Refunds cover subscription fees only and do not include Stripe processing fees passed through at cost.
5. Your Data
You retain ownership of all data you enter into the Service. Brynlock will not sell or share your facility data or tenant data with third parties, except as necessary to provide the Service (e.g., payment processors) or as required by law.
Upon termination, you may export your data in CSV format. We will retain your data for 30 days after termination and then delete it permanently.
6. Acceptable Use
You agree not to use the Service to:
- Store or transmit illegal content or facilitate illegal activity
- Violate any applicable law or regulation
- Attempt to gain unauthorized access to other accounts or systems
- Interfere with or disrupt the Service or its infrastructure
7. Lien Engine Disclaimer
The lien tracking and timeline features are provided as informational tools only and do not constitute legal advice. Self-storage lien law varies by state and changes over time. You are responsible for ensuring your lien process complies with applicable state law. Consult a qualified attorney for legal guidance.
8. Service Availability
We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance. We are not liable for losses resulting from downtime.
9. Disclaimer of Warranties
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Brynlock disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Brynlock does not warrant that the Service will be uninterrupted, error-free, or that data will never be lost — you are responsible for maintaining your own exports (Section 5).
10. Limitation of Liability
To the maximum extent permitted by law, Brynlock's liability is limited to the amount you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
11. Indemnification
You will defend and indemnify Brynlock against third-party claims arising from your use of the Service in violation of these terms or applicable law, including claims by your tenants relating to lien sales, notices, or communications you send through the Service.
12. Intellectual Property and Feedback
Brynlock owns the Service, its software, and all related intellectual property. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription. You own your data (Section 5). If you send Brynlock suggestions or feedback about the Service, Brynlock may use them without obligation to you.
13. Suspension and Termination for Cause
Brynlock may suspend or terminate your account with notice if you materially breach these terms, if your subscription is more than 30 days past due, or if required by law or a payment processor. On termination for cause, Sections 5 (data export and 30-day retention), 9–12, and 15 survive.
14. Changes to Terms
We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after the updated terms take effect — the “Last updated” date shown at the top of this page — constitutes acceptance of the updated terms.
15. General
Severability. If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.
Entire agreement. These terms and the Privacy Policy are the entire agreement between you and Brynlock regarding the Service.
Assignment. You may not assign these terms without our consent. Brynlock may assign these terms in connection with a merger, acquisition, or sale of assets.
No waiver. Our failure to enforce a provision of these terms is not a waiver of that provision.
16. Contact
Questions about these terms? Email us at legal@brynlock.com