Our commitments
Brynlock commits to six things in writing: a 99.9% monthly uptime target, instant CSV data export, transparent $0.50/unit pricing with no payment processing markup, cancellation anytime with no fee, a 60-day money-back guarantee, and no proprietary data formats. The refund guarantee and cancellation policy are documented in the Terms of Service; the uptime target and remaining commitments are stated here as an operating standard, not a contractual SLA.
Updated
Commitments at a glance
| Commitment | Brynlock | Typical Competitor |
|---|---|---|
| Uptime target | 99.9% monthly target | Not publicly stated |
| Data export format | CSV with mappable columns | PDF or proprietary format |
| Export self-service | Yes, instant | Often requires support ticket |
| Pricing markup on payments | None (Stripe at cost) | 0.5–1.5% above Stripe rates |
| Annual contract required | No | Yes (annual default) |
| Money-back guarantee | 60 days from signup, last payment refunded | Not offered |
| Cancel without phone call | Yes | Often requires retention call |
The six commitments
Uptime target
99.9% monthly uptime target
Brynlock targets 99.9% monthly uptime across the application, payment processing, and tenant portal. This is an operating target, not a contractual SLA, so no service credits are issued if it is missed. Real-time status at brynlock.com/status.
Data portability
CSV export anytime, no support ticket
Your data is yours. Export tenants, units, leases, and payment history as CSV directly from account settings. Exports are immediate, with no waiting period and no support ticket. Compatible with SiteLink, Unit Trac, and other competitor import formats.
Transparent pricing
$0.50/unit/month, every feature included
The price on /pricing is the price billed. Brynlock charges $0.50 per active unit per month ($25 minimum) with every feature included: eSign, autopay, SMS, lien compliance, website, QuickBooks sync, gate integration. No add-on modules and no payment processing markup: Stripe is passed through at cost (2.9% + 30¢ card, 0.8% ACH).
Cancellation policy
Cancel anytime, no fee, no call
Cancel directly from the billing settings page. There is no cancellation fee and no minimum term, and nobody will ask you to get on a retention call. Cancellation takes effect at the end of the current billing period. Data remains exportable for 30 days post-cancellation before deletion.
60-day money-back guarantee
Most recent payment refunded within 60 days of signup if Brynlock doesn’t pay for itself
If within 60 days of creating your account Brynlock has not saved more than it has cost in subscription fees, request a refund of your most recent subscription payment in one click from billing settings, which also cancels the subscription. The refund covers subscription fees only (Stripe processing fees are passed through at cost). Documented in the Terms of Service, §4.
No vendor lock-in
Standard formats, open exports, your data leaves with you
Tenant records, lease history, payment data, and audit logs export as CSV using column names that map cleanly to SiteLink, Unit Trac, Storable, and other storage software import formats. Brynlock does not use proprietary export formats designed to slow migration.
Common questions
What is Brynlock's uptime target?
Brynlock targets 99.9% monthly uptime across the application, payment processing, and tenant portal. This is an operating target, not a contractual SLA, so no service credits are issued if it is missed. Live status is at /status.
How long does a data export take?
Exports are instant. Brynlock generates a CSV from your live database when you request it from account settings. There is no batch process and no support ticket.
Is there a cancellation fee?
No. There is no cancellation fee and no minimum contract term, and you will not be asked to sit through a retention call. Cancel directly from billing settings; the cancellation takes effect at the end of the current billing period.
How does the 60-day money-back guarantee work?
Within 60 days of creating your account, if Brynlock has not saved you more than it has cost in subscription fees, request a refund of your most recent subscription payment in one click from billing settings; the subscription is cancelled at the same time. The refund covers subscription fees only; Stripe processing fees are passed through at cost and are not refunded. Documented in Terms of Service §4.
Does Brynlock use a proprietary data format?
No. All exports use CSV with column names that map cleanly to SiteLink, Unit Trac, Storable, and other storage software import formats. If you migrate away, your data goes with you in a standard format.
What happens to my data after cancellation?
Data remains available for CSV export for 30 days after subscription cancellation. After that 30-day window, facility and tenant data are permanently deleted from production databases per the Privacy Policy and Terms of Service §5.
Questions about any commitment?
Email hello@brynlock.com. Responses go directly to the founder, not a ticket queue.